Company Policy


We strive to deliver the best practices for both our clients and staff. We respect the time of each person. With regards to all persons alike, we have to maintain a level of communication that can be easily understood. With that, our policies, procedures, protocols, are set in place to consistently deliver the best service possible. These are subject to change and be updated as needed.

Booking Appointment Protocol

  • All scheduled appointments must consist of the information for the person being serviced. If you are scheduling for someone other than yourself, please be certain to have required client information when scheduling, to include charge card information. 

  • Numerous rescheduling and canceling of appointments will result in client online scheduling being denied. More than 2 consecutive reschedules will result in the deposit being forfeit and used as a retainer fee.

  • For persons who are denied to book online due to scheduling abuse, will still have the opportunity to schedule "day of" services but will be required to provide payment for full service in advance; the payment will be non refundable with no acceptations.

  • A service deposit for each service is required for- ALL NEW CLIENTS & CLIENTS WHO HAVE HAD MULTIPLE CANCELLATIONS OR NO-SHOWS; this will be applied to the total cost of your appointment. This amount will be forfeit and used as a retainer if your appointment is not canceled/rescheduled according to our policy. Please read the email that our business sends out after you book. It has important information about our location and your appointment scheduled time. 

Cancellation Policy

Cancellations made within 6 hours of your appointment time or upon arrival are considered same-day cancellations. In this case, your deposit will be applied toward the cancellation fee, and the remaining balance for the scheduled service will still be due. If you expect to be more than 10 minutes late, please call us and/or text us right away. We may need to reschedule to avoid delaying other guests. If we are unable to accommodate your service due to lateness, your deposit will be forfeited, and a cancellation fee will apply. Guests who we may accept late will receive a shortened service to stay on schedule. Services lasting 1 hour or longer require at least 48 hours’ notice to cancel or reschedule, if the services are cancelled within the 48hr grace period, the same cancellation policy applies resulting in forfiet of deposit and remaining balcne due as apart of the cancellation fee. Thank you for respecting our time and allowing us to serve all guests smoothly and professionally.

What is considered a No Call, No Show

No Call, No Shows are defined as any appointment that has PASSED the 10 minute grace period in which the said person has not made any communication to the staff.

Refund


We do not offer cash refunds or refunds of any kind including our professional training courses. We will allow a store credit for rescheduled or canceled appointments as long as they are within the company policies and can be rescheduled within 14 days of cancelled appointments.

Our goal is to provide a wonderful customer service experience! We understand that we may not be for everyone and we respect our guest's right to give us a try without the pressure to buy products or services and/ or remain on our mailing list for our newsletter.

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